# Overview.Admin

## What it does for you

Bookings lets customers request appointments through your site, and lets your team manage those requests. You set up your services, staff, and availability; customers send a request; you confirm or decline it. You can add reminders, waitlists, reviews, and payments as you grow.

## Your screens

- **Appointment requests**: the queue of requests to confirm, decline, or complete.
- **Services, staff, and availability**: what can be booked, by whom, and when.
- **Audit log**: a record of what happened to each request.

## What you can do

- Set up services, staff, and availability.
- Confirm or decline an appointment request.
- Mark an appointment completed or no-show.
- Add reminders, waitlists, reviews, and payments when needed.

## Where to find it

Go to **Bookings** in the admin. New requests arrive in the **Appointment requests** queue.

## Good to know

- Customers request appointments on the site; your team confirms them in the admin.
- A request starts as **Provisional** and becomes **Confirmed** once you accept it.
- Start simple: services, staff, and the request queue first. Add reminders, payments, and waitlists later. See the [admin guide](admin-guide.md) for the rollout path.