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Customer Portal

Package docs status

Section titled “Package docs status”

This page is generated from package source documentation in the Capell packages repository and the checked-in manifest. Source documentation is not distribution status. Before running a Composer command, verify that the exact package and compatible 1.x release are available through public Packagist or the authenticated marketplace account.

FieldValue
Composer packagecapell-app/customer-portal
Package slugcustomer-portal
Product groupCapell Commerce
Tierpremium
Bundlecommerce
Runtime contextsadmin, frontend
Capell version^1.0
Source repositorycapell-app/packages
Source pathpackages/customer-portal
Docs sourcepackages/customer-portal/docs
Manifestcapell.json

What This Plugin Adds

Section titled “What This Plugin Adds”

Customer Portal is an Available, Schema-owning Capell package in the Capell Commerce product group. It ships as capell-app/customer-portal and extends these surfaces: admin, frontend.

Customer Portal adds an authenticated account dashboard, package-contributed self-service items and preferences, and a support request workflow.

Signed-in customers manage profile details and preferences and follow support requests, while staff triage those requests in a site-scoped admin resource.

Evidence: capell.json, routes/web.php, src/Actions/ResolvePortalDashboardItemsAction.php, src/Actions/SubmitSupportRequestAction.php, docs/overview.admin.md, docs/screenshots.json, tests/Feature/Frontend/CustomerPortalFrontendTest.php, tests/Feature/Admin/PortalSupportRequestResourceScopeTest.php.

Status details:

  • Status: Available
  • Tier: premium
  • Bundle: commerce
  • Composer package: capell-app/customer-portal
  • Namespace: Capell\CustomerPortal
  • Theme key: not applicable

Why It Matters

Section titled “Why It Matters”

For developers: Typed provider contracts let companion packages contribute dashboard, profile, preference, and self-service data without changing the portal controller or views.

For teams: Customers get a consistent private account area, and staff get a clear status and priority workflow for incoming support requests.

Evidence: src/Contracts/PortalDashboardItemProvider.php, src/Contracts/PortalPreferencesProvider.php, src/Contracts/PortalSelfServiceItemProvider.php, src/Support/PortalSelfServiceItemRegistry.php, docs/admin-guide.md, src/Filament/Resources/PortalSupportRequests/PortalSupportRequestResource.php, src/Actions/UpdateSupportRequestStatusAction.php, docs/screenshots.json.

Screens And Workflow

Section titled “Screens And Workflow”

Screenshot contract: docs/screenshots.json.

Customer portal frontend dashboard

Customer portal preferences and support form

  • Customer portal frontend dashboard (frontend, required).
  • Customer portal preferences and support form (frontend, required).
  • Customer portal support triage admin list (frontend, required).
  • Customer portal support triage edit screen (frontend, required).
  • Customer portal account settings (frontend, optional).
  • Customer portal support request thread (frontend, optional).

Technical Shape

Section titled “Technical Shape”
  • Service providers: Capell\CustomerPortal\Providers\CustomerPortalServiceProvider, Capell\CustomerPortal\Providers\AdminServiceProvider.
  • Config files: packages/customer-portal/config/capell-customer-portal.php.
  • Migrations: packages/customer-portal/database/migrations/2026_05_31_150000_01_create_portal_accounts_table.php, packages/customer-portal/database/migrations/2026_05_31_150000_02_create_portal_support_requests_table.php, packages/customer-portal/database/migrations/2026_06_06_000001_create_portal_support_request_replies_table.php.
  • Models: PortalAccount, PortalSupportRequest, PortalSupportRequestReply.
  • Filament classes: EditPortalSupportRequest, ListPortalSupportRequests, PortalSupportRequestResource.
  • Route files: packages/customer-portal/routes/web.php.
  • Policies: PortalSupportRequestPolicy.
  • Extension contracts: PortalDashboardItemProvider, PortalPreferencesProvider, PortalProfileProvider, PortalSelfServiceItemProvider.
  • Events: PortalSupportRequestStatusChanged, PortalSupportRequestSubmitted.
  • Actions: AddSupportRequestReplyAction, BuildPortalPrivacyExportAction, ErasePortalPrivacyDataAction, FindOrCreatePortalAccountAction, ResolveAuthenticatedPortalAccountAction, ResolvePortalDashboardItemsAction, ResolvePortalPreferenceOptionsAction, ResolvePortalPrivacyRecordIdsAction, ResolvePortalProfileAction, ResolvePortalSelfServiceItemsAction, SubmitSupportRequestAction, UpdatePortalPreferencesAction, and 1 more.
  • Data objects: PortalAccountIdentityData, PortalDashboardItemData, PortalPreferenceOptionData, PortalPreferencesData, PortalPrivacyRecordIdsData, PortalProfileData, PortalSelfServiceItemData, SupportRequestData.
  • Manifest action API: addSupportRequestReply: Capell\CustomerPortal\Actions\AddSupportRequestReplyAction, findOrCreatePortalAccount: Capell\CustomerPortal\Actions\FindOrCreatePortalAccountAction, resolvePortalDashboardItems: Capell\CustomerPortal\Actions\ResolvePortalDashboardItemsAction, resolvePortalPreferenceOptions: Capell\CustomerPortal\Actions\ResolvePortalPreferenceOptionsAction, resolvePortalProfile: Capell\CustomerPortal\Actions\ResolvePortalProfileAction, resolvePortalSelfServiceItems: Capell\CustomerPortal\Actions\ResolvePortalSelfServiceItemsAction, submitSupportRequest: Capell\CustomerPortal\Actions\SubmitSupportRequestAction, updatePortalPreferences: Capell\CustomerPortal\Actions\UpdatePortalPreferencesAction.
  • Manifest contributions: admin-resource: Capell\CustomerPortal\Manifest\PortalSupportRequestResourceContribution, model: Capell\CustomerPortal\Manifest\CustomerPortalModelsContribution, route: Capell\CustomerPortal\Manifest\CustomerPortalFrontendRoutesContribution.
  • Health checks: Capell\CustomerPortal\Health\CustomerPortalHealthCheck.
  • Blade views: packages/customer-portal/resources/views/dashboard.blade.php.
  • Cache tags: customer-portal.

Data Model

Section titled “Data Model”
  • Required tables: portal_accounts, portal_support_requests, portal_support_request_replies.
  • Models: PortalAccount, PortalSupportRequest, PortalSupportRequestReply.
  • Core record references in migrations: sites via site_id.
  • Migration files: 2026_05_31_150000_01_create_portal_accounts_table.php, 2026_05_31_150000_02_create_portal_support_requests_table.php, 2026_06_06_000001_create_portal_support_request_replies_table.php.
  • Migration impact: run host migrations through the package install flow before opening package surfaces.
  • Deletion/retention behaviour: migrations declare cascade-on-delete relationships; no timed pruning or retention schedule is declared in capell.json.

Install Impact

Section titled “Install Impact”
  • Required packages: capell-app/admin, capell-app/core.
  • Admin navigation: declares admin-resource: PortalSupportRequestResourceContribution; each Filament page or resource controls its own navigation visibility.
  • Admin/editor extensions: none declared.
  • Permissions: ViewAny:PortalSupportRequest, View:PortalSupportRequest, Update:PortalSupportRequest.
  • Public routes: loads routes/web.php; registers CustomerPortalFrontendRoutesContribution.
  • Database changes: package migrations are declared.
  • Config: config/capell-customer-portal.php.
  • Settings: no package settings declared.
  • Queues or schedules: none declared.
  • Cache tags: customer-portal.
  • Commands: none declared.

Common Pitfalls

Section titled “Common Pitfalls”
  • Keep required Capell packages on compatible v4 releases: capell-app/admin, capell-app/core.
  • Run migrations before opening package resources or public routes.
  • Review package configuration before production-like verification: config/capell-customer-portal.php.
  • Review middleware, throttling, signatures, and public-output safety in routes/web.php before exposing routes.
  • Keep public Blade and cached HTML free of authoring markers, model IDs, permissions, signed editor URLs, and lazy database queries.
  • Custom write integrations must preserve invalidation for customer-portal cache tags.

Troubleshooting

Section titled “Troubleshooting”
SymptomLikely causeCheckFix
Package surface is missing after installProvider or manifest is not loadedConfirm capell.json, package composer.json, and provider registrationReinstall the package, refresh Composer autoload, and clear host caches
Admin screen or command fails on missing tablePackage migrations have not runCheck the tables listed in Data ModelRun host migrations and rerun the focused package test
Route returns unexpected outputRoute cache, middleware, or signed URL setup does not match the package route fileCheck the route files listed in Technical ShapeClear route cache and verify middleware before exposing public routes
Public output leaks unexpected stateRender data, cache variation, or authoring boundary has regressedCheck public Blade, cache tags, and public-output safety testsMove data loading out of Blade and rerun the package public-output tests

Quick Start

Section titled “Quick Start”
  1. Install the package: composer require capell-app/customer-portal.
  2. Run the required setup: php artisan migrate.
  3. Open the Customer portal frontend dashboard and confirm the public output renders without admin state.

Next Steps

Section titled “Next Steps”